Delivery optionsUpdated 4 months ago

Delivery Options (UK Mainland)

Royal Mail Standard Delivery - £3.50

• UK MAINLAND ONLY
• Excluding Sundays and Bank Holidays
• Aimed 3-5 working day service.

Royal Mail Track 24 - £4.50

• Tracked 24 is a aimed 3 Working Day Service when placing an order before 3pm (not guaranteed)
• Orders placed after 11am for Track 24 on a Saturday will be dispatched on the following Monday.
• Excludes Bank Holidays
• Excluding Highlands & Islands where this can be up to 7 working days.

Next Working Day Service DPD (1-2 working day service) - £5.50

• Orders placed before 3pm Monday-Thursday qualify for a 1-2 working day service (Excluding Scottish Highlands & Islands)
  
• Orders placed after 2pm on a Saturday will be dispatched on the following Monday.
• Excludes Bank Holidays
• This is not a guaranteed service

Saturday Next Working Day Service DPD - £6.50

• Service available for orders placed from 3pm Thursday to 3pm Friday.(Excluding Scottish Highlands & Islands)
• Excludes Bank Holidays
• This is not a guaranteed service

Click & Collect (Tillett’s Clothing HQ, Wilton Road, DN36 4AW)

• Approx. 48-72 hour turnaround.
• Click and Collects must be collected within 14 days from day of purchase.
• The following postcodes qualify for the Click & Collect Service: DN1 DN2 DN3 DN4 LN11
  

Order Tracking

Once your order has been dispatched, you will receive a confirmation email from Tilletts with your tracking number and link to follow your parcels journey.

For Next Day Delivery orders, DPD will also contact you directly via email/SMS to update you and provide you with a 1 hour delivery window of which you can amend with DPD themselves. 

Refunds

Please note we are unable to refund delivery costs in an instance where a parcel is delayed, or delivery is missed for the following reasons:

• The courier has attempted delivery but has unfortunately missed you.
• The courier has for unforeseen circumstances been unable to reach you
• Vehicle breakdowns
• Unable to locate your address
• Incorrect address provided

Orders Delivered in Safe Place Or With A Neighbour

If you request for your order to be delivered to your safe place or with a neighbour, this is at your own risk and we are not liable.